HRVST FAQs

HRVST Chef’s Market is a premier food distributor dedicated to providing top-quality, direct-from-source food items from farms, boats and ranches to discerning chefs and mid-to-upper-tier restaurants. Founded on a legacy of culinary excellence, we focus on delivering unique, high-quality products that go beyond what traditional broadliners and distributors offer. 

Our mission is to empower chefs by providing them with the finest ingredients sourced directly from trusted suppliers. We aim to support culinary innovation and excellence by ensuring that our customers have access to the best products available.

HRVST Chef Market was established by Chef Joe DiMaggio Jr. over 30 years ago with a bold vision to revolutionize the food distribution industry. Now a part of Innovative Foods, we have access to a robust network of suppliers and developed strong relationships with chefs who demand more than just standard offerings. Our entrepreneurial spirit and commitment to quality have set us apart as pioneers in the industry.

We source our products directly from a continuously expanding robust network of US farms, boats and ranches, focusing on fresh, perishable items and unique specialty foods.

We offer a wide range of products including seafood, meats, produce, dairy, and specialty pantry items tailored to the needs of high-end chefs.

To become a customer, you simply sign up on our website, we will then send you an email approval of your registration and you’re all set to order!

We know a chef’s time is limited so we strive to make our processes simple and straight forward. The approval process is fast and only involves verifying basic business details.

Interested suppliers can contact us through info@hrvstchefsmarket.com to discuss potential partnerships and go through our onboarding process.

Orders can be placed through our online platform once you are an approved customer or you can contact our sales department at info@hrvstchefsmarket.com.

Perishable products are delivered within 48-hours, while non-perishables will be delivered in 3–5 business days.

To ensure that customers receive shipments on time, HRVST Chef's Market must receive orders no later than 11:00 AM (EST) for same day processing and shipping, unless otherwise stated or other arrangements have been made with HRVST Chef's Market.

Yes, there is a minimum order requirement which varies depending on the product categorybut it is typically one case or one each.

Yes, you can track your order.All packages are tracked by our Onsite OperationsTeam from pick-up to delivery. Up-to-date status and tracking numbers are provided by our Customer Service team.

Becausewe strive to be your premier sourcing partner, if there is an issue with your order,and will proactively contact you with any delays or service disruptions.You can always contact our customer support team at info@hrvstchefsmarket.com.

Perishable products are packed to sustain a 48-hour shipment process, however, HRVST Chef's Market will not be responsible for weather delays or acts of God. In the event of mechanical failure, we will take full responsibility, notify the customer, and re-ship the product as soon as possible.

Shipping costs are included in the price for all our products. Know that our partnership with FedEx allows us to pass on our negotiated high-volume rates so that you, as our customer, will receive the best possible rates, making it easier for you to manage total expenses while enjoying consistent, timely deliveries. 

We prioritize local sourcing, and source unique and high-quality products from various US regions and selected foreign countries to meet our chef customer needs.

We maintain strict quality control measures and work closely with our suppliers to ensure the freshness and quality of all products from the time they are harvested, slaughtered, caught or sealed through the packing process until it arrives at your door.

Yes, you can request specific products through our Chef Representatives and we will do our best to source them for you from our extensive Innovative Food resources

Simply send your request or suggestion to info@hrvstchefsmarket.com and we will gladly consider adding them to our supplier map.

We are constantly adding to and updating our product offerings from both existing and new suppliers to give you new and seasonal items for optimal variety to consider for your menu.

We appreciate feedback so we can improve our products and services. Please share your feedback to info@hrvstchefsmarket.com and we will do our best to respond.

The preferred method of payment is with credit card through our secure payment platform on the HRVST website.

All shipping and handling fees are conveniently calculated into the price of all products listed on the HRVST website so you know exactly that you’ll be a offered a predictable and fair price.

You can contact customer support via phone or email at info@hrvstchefsmarket.com.

HRVST Return Policy

Yes, you can speak directly with a Chef Advisor for personalized assistance at info@hrvstchefsmarket.com.

We implement eco-friendly packaging, strict policies around reducing food waste, and optimize our supply chain processes to minimize environmental impact.

The FDA’s Food Traceability Rule requiresadditional traceability recordkeeping for entities that manufacture, process, pack, or hold foods on the Food Traceability List. The goal is to improve the ability to quickly identify and remove potentially contaminated food from the market. HRVST Chef’s Market adheres to all relevant food safety regulations and continuously update our practices to comply with new standards. In fact,purchasing products through us can assist you in your restaurant compliance becauseall our products come direct from the source- the farm, boat or ranch where it was grown and shipped within 48 hrs.